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Building Bridges: Understanding Connections in Society and Technology

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Chapter 1: The Concept of Building Bridges

To traverse a divide, we must first comprehend its nature.

In every aspect of our lives, we focus on creating bridges—establishing connections that never existed before. These bridges enable individuals to access places that would otherwise be unreachable, fostering exploration and the blending of different worlds. Each day, we construct bridges in both minor and significant ways; whether greeting a stranger, checking in with friends, or contributing to the workforce that keeps society functioning. Learning new things literally rewires our brains, allowing us to perceive information in fresh ways.

As a programmer, my role is to connect various components within a digital framework. It resembles a colossal machine with numerous intricate parts, all meticulously linked by a series of rigid protocols, some of which make more sense than others. Building a complex digital environment feels akin to assembling a gigantic Lego set, where each piece must adhere to specific instructions. The experience is both exhilarating, given the level of control one possesses, and exasperating due to the uncompromising nature of the rules and the overwhelming complexity. Yet, it is fascinating how entire realms—games, social networks, ecosystems—are created merely by forging the right connections.

I've begun to perceive the real world through a similar lens. Much of our social structures are founded on essentially abstract concepts. Money, for instance, manifests as bills, coins, and figures in bank accounts, yet it doesn't physically exist in the universe. Celestial bodies and living organisms operate independently of monetary systems. The notion of money exists solely in our minds and through the connections we form around it. The same can be said for laws, governments, and countries; borders exist only on maps, while the universe abides by natural laws. The rest is part of a societal agreement we collectively embrace as we grow and assimilate into our surrounding culture—a vast user agreement we refer to as law and society, which varies from country to country and city to city.

Section 1.1: The Online Realm and Social Constructs

An intriguing aspect of the digital landscape is its ability to abstract social systems from the tangible world, creating virtual communities with unique cultures and contracts. For instance, take the game Overwatch, which I have played since its inception. Its memes, developer updates, and fan creations have developed into an independent entity. The player community of Overwatch possesses its own social norms and dynamics, distinct from those of other games, such as Fortnite, which I have yet to experience. Each game fosters a unique reputation and culture, separate from the rest, aside from being part of the gaming universe. This compartmentalization of social rules extends to forums, social media, and various online platforms, creating a reality reminiscent of The Matrix, where our screens connect us to alternate worlds.

Subsection 1.1.1: Tribalism and Social Groups

Historically, the inclination to categorize the world into groups has always existed. Since humanity's dawn, tribalism—forming in-groups and out-groups—has been prevalent. In contemporary times, we fragment into various social circles based on shared beliefs, be they religious, ideological, or interest-based—sports, music, movies, and crafts. Previously, these mental spaces often corresponded to physical locations, such as churches, stadiums, and community centers. However, in the digital age, we are no longer constrained by physical boundaries, allowing for a more expansive reach.

At its peak, Overwatch boasted around 40 million players—more than Canada’s total population. Reddit has approximately 430 million users, surpassing the United States’ population. Facebook has 2.8 billion active users, exceeding the most populous nations, China and India. Although some of these figures include bots, even a significant reduction would still leave us with staggering numbers. The scope of virtual territories has expanded, shaping new boundaries in our social landscapes.

Chapter 2: The Dual-Edged Sword of Social Movements

Every movement now has the potential to expand rapidly, akin to a double-edged sword. Twitter and Facebook played pivotal roles in two significant events in our recent digital history: the Arab Spring and the Capitol Hill riot. During the Arab Spring, social media facilitated real-time coordination and information dissemination, helping to expose local events to a global audience. Governments attempted to restrict internet access, but the speed and scale of mobilization proved overwhelming. In contrast, in 2021, these same platforms were used to incite white supremacists against the U.S. government, with much of the chaos documented in real-time by the rioters themselves.

Both events demonstrated how social media can rally populations around a shared sentiment, yet they also revealed the inherent fractures that can arise within society. Each uprising necessitates an adversary—whether it be Millennials versus Boomers, citizens versus their government, or the 99% versus the 1%. Paradoxically, the very desire to unify can lead to societal division.

The first video titled "What It Takes to Build a Highway Bridge - Road Construction in Georgia" explores the complexities and efforts involved in constructing infrastructure that connects communities. It highlights the engineering challenges and teamwork required in bridge building.

The second video, "How a Bridge is Built Over Deep Water | Suspension Bridge," delves into the intricate process of creating suspension bridges over challenging terrains, showcasing the innovation and skill necessary for successful construction.

This brings to mind numerous psychological studies aimed at unraveling how groups can inflict harm on one another, such as the infamous Stanford prison experiment and the Milgram shock experiments. However, the studies that resonate most with me involve seemingly innocuous scenarios, like the blue-eyed/brown-eyed lesson where children were taught to view their peers as inferior based on arbitrary traits. This led to immediate bullying and division. Our brains seem predisposed to form alliances based on minimal distinctions.

Section 2.1: Navigating Rivalries and Conflicts

Our innate desire for belonging often results in rivalry. I increasingly believe this is a natural consequence of being social beings. The rise of the digital realm amplifies these rivalries in a boundless environment populated by billions. Consequently, when contemplating how we might design our applications and platforms to mitigate the persistent fragmentation of society, I am led to question whether such an endeavor is feasible. The distinction between real and fake news has blurred; when enough individuals accept a falsehood, it becomes perceived truth. If we appoint certain groups as arbiters of truth, how can we ensure their integrity? Who guards the guardians?

Rather than striving to eliminate alternative truths, perhaps our true aim should be to transform the nature of the inevitable rivalries that arise.

Subsection 2.1.1: Real-Life Lessons in Conflict Resolution

A story shared by my uncle about a Vietnamese man under police scrutiny illustrates this point. The man instinctively feared the police and chose to remain hidden, thus arousing suspicion. My uncle advised him instead to approach the police station and provide full transparency about his activities. Following this guidance, the man began reporting his whereabouts daily, ultimately gaining the trust of the police, who later assisted him in leaving the country.

This narrative exemplifies how our instinctual reactions can perpetuate the very situations that ensnare us. Concealing oneself fosters suspicion, while open communication can alleviate tension and build understanding.

In our current climate, both online and offline, it often feels like a continuous shouting match; everyone seems to be upset about something. The world lacks peace and purpose, while the future appears uncertain. Collectively, we are fraying the threads that bind us, creating tension and division. Instead of burning bridges, it may be more beneficial to traverse them, allowing space for common ground. We can engage in conflict without necessarily escalating it, perhaps even altering the way we approach these disagreements.

It's a significant challenge, I acknowledge. Stress levels are high, exacerbated by a pandemic that has intensified existing economic disparities. An aging workforce, rising student debt, and soaring living costs contribute to a sense of chaos. In times of division, it is natural to respond with anger and resistance, yet just as we are driven to fight, we are also inclined to mend.

Despite the struggles each generation faces as they transition power from the old to the young, we continue to progress. Somehow, we find a way forward.

However, substantial changes from influential entities could facilitate this process. Stimulus checks can alleviate some financial anxiety. Collaboration with scientists can help manage health crises. Fair wealth distribution could enhance living standards and address burdens like student debt and housing costs. Tech companies, having profited from current chaos, might consider treating users as individuals rather than mere data points. Implementing user protection policies proactively could also mitigate future crises.

Tensions have reached a boiling point. It is essential for us all to find ways to unwind. We deserve relief, but we must also be willing to give to receive. The UX Collective donates $1 for every article published on its platform, contributing to communities like Bay Area Black Designers, which fosters professional development for Black digital designers and researchers. By uniting, members share inspiration, mentorship, resources, and resilience. Silence against systemic racism is not an option. Let us build the design community we aspire to create.

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