Brilliant Solo Consultants Utilize Effective Strategies to Tackle Client Engagement Delays
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Understanding Client Engagement Delays
Experiencing delays in client engagements? You're not alone. It's commonplace to encounter a month-long lag in completing projects. In fact, a staggering 90% of projects are reported to finish later than scheduled. Consequently, you're likely to exhaust your project margins just to see things through. On a positive note, if you manage to deliver engagements punctually, you stand out as an exceptional performer in the consulting industry.
Aim for timeliness rather than perfection. Fortunately, there's a proven technique that can help you join the ranks of those who deliver on time. Years of experience and discussions with peers have led me to this effective approach, known as the Critical Path.
A Familiar Adage
You may have heard the saying, "All roads lead to Rome." It's crucial to recognize that these roads differ in nature. Some are winding, others steep, while a select few allow for direct travel. The Critical Path is the essential route we must take—there's no sidestepping it. If your journey along this path is estimated to require 7 hours, plan for that duration and possibly more. This principle is well understood by project managers and consultants in the tech field; it's integral to their pricing strategies and helps maintain sanity.
Defining the Critical Path
Want a clear definition of the Critical Path? It refers to a project management technique that identifies the tasks essential for project completion. The Critical Path is essentially the longest series of activities that must be completed on schedule to finish the entire project.
Applying Critical Path Methodology to Consulting
Focus on this key part of the definition: "… identify tasks that are necessary for completion…". The Critical Path represents non-negotiable tasks. If these tasks are neglected, progress halts. As a solo consultant, I devote 80% of my energy and focus to these critical items, which vary from one engagement to another due to the diverse nature of consulting work.
Imagine you're working as a Quality Assurance consultant for a software release. Your responsibilities would include:
- Testing that the software meets the requirements outlined in the documentation.
- Documenting any issues and raising defect tickets for the IT department.
- Validating that the new version resolves these defects.
- Moving forward if the software functions as intended.
These four tasks form the Critical Path. Anything beyond this is considered "gold plating"—additional features that clients may not have requested.
Understanding Gold Plating
Gold plating is when you go above and beyond—think of it as adding unnecessary embellishments. If a client asks for a simple plate but you decide to gild it, you're wasting time and resources. This can lead to increased costs, extended delivery times, and ultimately, a dissatisfied client.
The Importance of Critical Paths
Critical Paths can be compared to arteries that supply blood to the heart. Every pulse of blood relies on these vital pathways. I learned this analogy from a fellow solo consultant specializing in mobile app development. In essence, successful solo consultants concentrate solely on Critical Path tasks.
Identifying Critical Path Items
This leads to an important question: How do we determine what constitutes a Critical Path item? Let's simplify this with an example. Picture five arteries leading to the heart and only one artery exiting it. If the artery that exits can't pump blood efficiently due to blockages, delays will occur downstream.
Similarly, if the five arteries supplying blood to the heart aren't functioning optimally, the single artery must work harder, resulting in further delays. This is why experienced solo consultants avoid distractions and focus on identifying and monitoring Critical Path items closely. They proactively flag any potential delays and negotiate necessary time extensions with care.
Final Thoughts
Many solo consultants utilize an estimation model for pricing their engagements. This method relies heavily on prior experience, where we outline tasks from start to finish, pinpoint Critical Paths, and assign time frames accordingly. Our main focus remains on these crucial items to ensure their timely completion, as they are essential for the overall success of the project.
If you're facing significant delays, I recommend revisiting your Critical Path items. By doing so, you can work towards getting your client engagement back on track. While this isn't an easy task, it's certainly worth the effort.
About the Author
As a content creator, I share insights drawn from my daily experiences and business endeavors. Our life experiences shape our unique perspectives. Feel free to connect with me on LinkedIn and Twitter!